Start with the Endpoints & Floors
For example, you may want to connect the ground floor to an upstairs room or improve Wi-Fi in a particular area. Explain which locations need connecting, the approximate number of floors and the distance. You do not need to guess the fibre type or core count.
Assess Wi-Fi Problems Alongside the Layout
Record dead zones, walls, existing APs and switches, concurrent users and devices. Multi-floor coverage and equipment numbers and positions require assessment of the site and interference.
Confirm Cable Routes & Protection Requirements
For LAN or fibre connections, describe ceiling, multi-floor or outdoor routes and any armouring, rodent protection or other requirements. The team will assess the site conditions and work scope.
Homes & Village Houses Are Recorded Separately
The enquiry distinguishes detached houses, village houses and other homes from offices. You can mark the company name not applicable, or start with a quick enquiry containing your location, contact details and a brief description.
Plan Wall-Plate APs, Ceiling APs & Controllers Together
Describe room, shared-area and multi-floor requirements alongside existing routers, wall-plate / ceiling APs, LAN outlets, PoE switches and AC / controllers. Installation, power, central management and compatibility require confirmation against the brands, models and site. Do not guess unknown models; AP numbers are not specified before assessment.
Engineering Enquiry Checklist
| Item | Details You Can Provide First |
|---|---|
| Location & Property Type | Hong Kong district / Greater Bay Area city, residential type and site status |
| Connection Points | Start, end, floors and approximate distance |
| Wi-Fi | Dead zones, walls, user numbers and existing APs / switches |
| Route | Indoor, between floors or outdoor; protection requirements where applicable |
| Follow-Up | Contact details, preferred date and work times; unknown specifications can be confirmed later |
Frequently Asked Questions
How do I choose if I do not know whether LAN or fibre is needed?
Choose "Not sure — I would like the team to assess it". Describe the locations, floors and intended use. The team can assess the service type and specifications later.
Are village house site visits always free?
Charges, any free visit eligibility and applicable conditions must be confirmed against the company's actual arrangements. The website makes no free visit promise without verified information.